Returns & Exchanges

Last updated: July 22, 2026

We want you to be happy with your purchase. If something is not right, please contact us at hello@sanotactegypt.com and include your order number.

Return window

Return requests must be made within 14 calendar days of delivery. To be eligible, items must be unused, unopened, in their original condition, and returned with all original packaging. For health and hygiene reasons, we cannot accept products that have been opened, used, damaged after delivery, or returned without their original packaging.

How to start a return

Email us with your order number, the item(s) you would like to return, and the reason for the return. We will reply with return instructions. Please do not send items back before receiving those instructions.

Refunds

Once we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund. Original shipping charges are non-refundable unless the item was incorrect, damaged, or faulty.

Exchanges

Exchanges are subject to product availability. If you received a damaged, defective, or incorrect item, contact us promptly with your order number and clear photos of the item and packaging so we can help resolve the issue.

Non-returnable items

Opened consumable or personal-care products, gift cards, promotional items, and any item marked final sale are not eligible for return or exchange, except where required by applicable law.